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The ATM landscape is changing today for virtually every bank and credit union. What was once a single value proposition—providing cash to consumers—has evolved into much more. Financial institutions increasingly have the opportunity to introduce innovative functionality and revenue-generating services via the ATM channel. In order to do this successfully, however, they need to evaluate their current ATM programs and decide if outsourcing improves their ability to differentiate their business and create new opportunities. First Data’s new eBook explores the five most compelling reasons for outsourcing some or all of your ATM functions to a third-party managed services provider.

Consumers are living their lives simultaneously online and offline, and moving effortlessly between the two. They now expect a completely integrated and seamless experience between brick-and-mortar locations and online channels. This expectation of Universal Commerce includes receiving a unique, personalized experience wherever and whenever they shop, from any device.

According to a recent FDIC study, 8 percent of U.S. households are “unbanked”—meaning they do not have any accounts with financial institutions. Another 20 percent have an account, but are considered “underbanked.” Recent research conducted by First Data reveals that most un- and underbanked consumers are employed and working very hard to be financially responsible. These consumers feel that banks cannot help them manage their money effectively or achieve their financial goals. Financial institutions have an excellent opportunity with this consumer segment to gain new customers and to set their institutions apart from the crowd with customer-friendly, innovative services.

This paper explores recent research conducted by CEB TowerGroup and First Data that reveals the choices institutions are making about their ATM programs, and suggests ways to capture greater efficiencies—all while ensuring that your ATM portfolio maintains the latest in technological advancements and meets all regulatory requirements.

The Durbin amendment of the Dodd–Frank Wall Street Reform and Consumer Protection Act of 2010 (DFA) is causing tremendous upheaval in the electronic payments industry. The law calls for the U.S. Federal Reserve Board (FRB) to develop regulatory provisions that affect debit interchange rates, debit network processing, and merchant payment acceptance options. These dramatic changes will impact the business of every issuer of debit cards.

TruMark Financial, a $1.2 billion community-chartered credit union in the Philadelphia area, sought a vendor that would help it efficiently provide a full range of services to meet increasing member demands. In First Data it found a long-term payments partner to provide a variety of services to support its growth over the years, including transaction processing, fraud prevention solutions and ATM management.

While JM Associates Federal Credit Union (JMAFCU) holds $80 million in assets and operates only a handful of branches, it serves a membership that’s spread out across the country. To fully serve its members, the credit union needed a network partner big enough to keep everyone connected but willing to work with a smaller institution. Find out how First Data supports JMAFCU’s growth with innovative solutions and superior customer service.

I think new technology gives ATMs new life — and provides important opportunities for financial institutions to profoundly change the ATM’s role in customer interactions. I just wrote an article on this topic that has been published online by Bank Systems & Technology. The article covers the four recent technological developments that financial institutions can leverage. Here’s the short version. You can read the full article at BankTech.com.

ATM advertising delivers a customized message to a targeted audience. It also enables advertisers to measure the effectiveness of their campaigns, giving results which are often far higher than for other advertising channels. So why aren’t more organizations using it?

Changing economic conditions are turning old arguments against outsourcing upside down as organizations seek ways to cut costs. Outsourcing is not a new idea—just more timely and attractive now. Flat and declining budgets make it harder to maintain service levels that exceed customer expectations. The economy, new technologies and new regulations lead more financial institutions (FIs) and billers to migrate from in-house to outsourced non-core functions.

Despite the emergence of internet banking and, increasingly, mobile banking, the global installed base of ATMs is expected to grow by 41 percent between 2007 and 2013*. For banks looking to get the most from their ATM networks, outsourcing can be a major advantage. Andrew Morse, Vice President of Self Service Solutions for First Data in EMEA, discusses.

New hardware and software are revitalizing ATMs, but the cost can be high. Now there’s a way for financial institutions of all sizes to upgrade to the latest ATM technologies, and improve their bottom lines too.

Changes in consumer behavior, market saturation and increased operational costs have contributed to the decline in automated teller machine (ATM) profitability. Forward-looking financial institutions (FIs) are rethinking their ATM strategy and moving toward exciting new technologies. Recent innovations present FIs with an opportunity to turn ATMs into customer relationship tools, marketing to specific consumers. These new ATM programs help strengthen relationships, increase loyalty and generate revenues.