Changes in consumer behavior, market saturation and increased operational costs have contributed to the decline in automated teller machine (ATM) profitability. Forward-looking financial institutions (FIs) are rethinking their ATM strategy and moving toward exciting new technologies. Recent innovations present FIs with an opportunity to turn ATMs into customer relationship tools, marketing to specific consumers. These new ATM programs help strengthen relationships, increase loyalty and generate revenues.
As the marketplace continues to shift from paper to electronic payments, ensure that you stay ahead of the latest trends and know where the opportunities lie.
What if Your Automated Electronic Invoice Presentment and Payment (EIPP) Process was Really Automated?
- 16 June 2009
- Bill Payment
Bill Payment Trends: Major Shifts in Consumer Behavior Require Comprehensive Planning
- 21 February 2009
- Bill Payment
Paying by check, over the phone, directly from a bank account and over the Internet make it incredibly easy for consumers to take care of their monthly bills. At the same time, this convenience increases the complexity and cost for businesses to process these different types of payments. And it’s only going to get more complicated as several major payment trends emerge—including prepaid, mobile and kiosk payments.