Sixty-one million households use Internet banking today and two-thirds of those users would switch financial institutions (FIs) for a better online banking solution. Despite the growing importance of Internet banking to attract and retain high-value customers, many FIs still rely on first-generation systems that lack the service levels and features that savvy online bankers are seeking.
Online account access is the a banking requirement in today’s marketplace, and consumers expect you to offer the latest innovations and user-friendly account access. Make sure you know how to meet their expectations and keep up with the competition.
- 8 October 2008
- Internet Banking