As the marketplace continues to shift from paper to electronic payments, ensure that you stay ahead of the latest trends and know where the opportunities lie.

No Boundaries: How Universal Commerce is Changing the Future of Banking

First Data Thought Leadership

Consumers are living their lives simultaneously online and offline, and moving effortlessly between the two. They now expect a completely integrated and seamless experience between brick-and-mortar locations and online channels. This expectation of Universal Commerce includes receiving a unique, personalized experience wherever and whenever they shop, from any device.

Serving Unbanked and Underbanked Consumers

First Data Thought Leadership

According to a recent FDIC study, 8 percent of U.S. households are “unbanked”—meaning they do not have any accounts with financial institutions. Another 20 percent have an account, but are considered “underbanked.” Recent research conducted by First Data reveals that most un- and underbanked consumers are employed and working very hard to be financially responsible. These consumers feel that banks cannot help them manage their money effectively or achieve their financial goals. Financial institutions have an excellent opportunity with this consumer segment to gain new customers and to set their institutions apart from the crowd with customer-friendly, innovative services.

What if Your Automated Electronic Invoice Presentment and Payment (EIPP) Process was Really Automated?

Jim Lister

Changes in consumer behavior, market saturation and increased operational costs have contributed to the decline in automated teller machine (ATM) profitability. Forward-looking financial institutions (FIs) are rethinking their ATM strategy and moving toward exciting new technologies. Recent innovations present FIs with an opportunity to turn ATMs into customer relationship tools, marketing to specific consumers. These new ATM programs help strengthen relationships, increase loyalty and generate revenues.

Bill Payment Trends: Major Shifts in Consumer Behavior Require Comprehensive Planning

First Data Thought Leadership

Paying by check, over the phone, directly from a bank account and over the Internet make it incredibly easy for consumers to take care of their monthly bills. At the same time, this convenience increases the complexity and cost for businesses to process these different types of payments. And it’s only going to get more complicated as several major payment trends emerge—including prepaid, mobile and kiosk payments.